I am the Technology Manager for a small Call Center. Computers. Phone system. Network. Etc. I usually love my job but lately I think our offices have been invaded by some alien entity and it is slowly feeding on people’s brains:
• HR Director calls me in a frantic state. My computer is possessed! I’m trying to enter numbers in a spreadsheet and my mouse is jumping all over the screen! The hard drive must be corrupt!!! I turned on her Number Lock button and all is well again.
• Senior Sales Manager tells me the call statistics are WRONG!! Oh my God! How long has this been wrong?!? We’ll have to go back to the beginning of time to correct this! MY pay is based on these numbers!! She claimed she had only taken one call but the report was telling her she had taken two calls. As I was checking the call logs she said Oh. Wait. Ha ha.I did take two calls.
• Training Manager claims her speakers aren’t working and haven’t been for some time! I have to monitor the new hires and I haven’t been able to do my job!! Um…first of all, if I don’t know something is broken I can’t fix it now, can I? And secondly, you actually have to turn the speakers ON for them to work.
• Email from our Recruiter: Sarah thinks that I may have computer problems because she can't send me things and I can't load photos on my PC. Any idea? Oh sorry. I didn’t know our Receptionist was now a Help Desk Tech and more importantly, why the hell do you need pictures or “things” for that matter?
Mind you, there are legitimate issues all the time and if there weren’t issues I wouldn’t have a job. But I’m a party of one and I’m tired. I’m tired of constantly being interrupted from bigger projects and having to drop what I’m doing only to have to point out that the caller is an idiot. (Well, actually I like that part!) I need to take some time off, but I’m afraid of the mess I’ll come back to. I’m sure it’s like that in every industry: You take a week off and pay for it for two {sigh}. But I have to bite the bullet and force myself to use some of the 60+ hours I have accrued before I morph in to an alien and bite someone’s head off for real.
3 comments:
I think I hear the ocean breezes calling you too!
I think I need I new job. I have to (shamefully) admit that I would love a job that involved telling people they are idiots. In fact, I'm happy to do it for free. I tell other drivers, the wal-mart cashier, taco bell drive-thru worker.... Did I just admit to being a witch? I'm really sweet and nice, I promise. ;)
Take a vacation!!!! You live one time. Memories don't just happen, you have to make them. And all that other stuff people say. Oh my favorite, the kids will be grown and gone before you know it.
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